Effective Date- October 21, 2026
These Terms & Conditions (“Terms”) govern your use of the Northgate Digital Operations website and services. Northgate Digital Operations is operated by Northgate Ventures LLC (“Northgate,” “we,” “us,” or “our”).
By using our website, submitting a form, booking a consultation, or purchasing services from us, you agree to these Terms.
1. Our Services
Northgate Digital Operations provides digital operations, automation, systems setup, websites, CRM configuration, customer communication systems, workflow automation, integrations, and related business services.
The exact scope of services provided to a client will be determined by the applicable proposal, agreement, invoice, order, or written confirmation.
Not every service or feature described on our website is included with every client engagement.
2. Consultations and Proposals
A consultation does not create a client relationship or guarantee that Northgate will accept a project.
Any pricing, scope, timeline, or deliverables discussed during a consultation are not final unless confirmed in writing.
3. Client Responsibilities
Clients are responsible for providing accurate and timely information needed for us to perform services.
This may include:
● Business information
● Branding materials
● Policies
● Service or product information
● Account access
● Software credentials
● Pricing
● Business hours
● Customer communication rules
● Other information required for setup
Clients are responsible for reviewing and approving information before it is used publicly or in automated systems.
4. Third-Party Platforms
Northgate may use or integrate third-party platforms, software, hosting providers, communication providers, CRM systems, payment processors, AI services, scheduling tools, and other technology.
Examples may include HighLevel and other third-party services.
Northgate does not control third-party platforms and is not responsible for their:
● Downtime
● Service interruptions
● Pricing changes
● Policy changes
● Feature changes
● Security incidents
● Account restrictions
● Errors or outages
Use of third-party platforms may also be subject to their own terms and privacy policies.
5. No Guaranteed Results
Northgate does not guarantee specific business results.
We do not guarantee:
● Revenue increases
● Profit increases
● Cost savings
● Lead volume
● Conversion rates
● Customer growth
● Search rankings
● Specific response rates
● Employee replacement
● Any specific financial or operational outcome
Our services are designed to improve systems and operations, but results depend on many factors outside our control.
6. Payments and Fees
Pricing and payment terms will be provided separately through a proposal, invoice, agreement, or order.
Clients agree to pay all fees according to the agreed payment schedule.
Third-party software, domains, advertising, phone numbers, messaging charges, hosting, payment processing, or other external costs may be billed separately unless specifically stated otherwise.
7. Cancellations and Refunds
Cancellation and refund terms may vary depending on the service purchased and will be described in the applicable agreement, proposal, or order.
Unless otherwise agreed in writing, payments for completed work, setup work, third-party expenses, or work already performed may be non-refundable.
8. Intellectual Property
Northgate retains ownership of its:
● Internal systems
● Templates
● Processes
● Automation structures
● Methods
● Documentation
● Reusable code
● Proprietary materials
unless otherwise agreed in writing.
Clients retain ownership of their own trademarks, logos, business information, and materials they provide to Northgate.
Ownership or licensing of custom deliverables will be governed by the applicable client agreement.
9. Acceptable Use
You may not use our website or services to:
● Violate applicable laws
● Engage in fraud
● Send unlawful spam
● Misuse personal information
● Distribute malware
● Attempt unauthorized access to systems
● Interfere with our website or services
● Use our services for unlawful or abusive activity
We may refuse or terminate service where necessary to protect Northgate, our clients, third parties, or our systems.
10. SMS and Electronic Communications
By providing your contact information, you agree that Northgate may contact you regarding your inquiry, consultation, account, or services.
Marketing communications will only be sent where permitted by law and, where required, with your consent.
You may opt out of SMS marketing by replying STOP.
Message and data rates may apply.
Consent to receive marketing communications is not a condition of purchasing services.
11. Website Content
We aim to keep information on our website accurate and current, but we do not guarantee that all content will always be complete, error-free, or current.
We may update, modify, or remove website content at any time.
12. Disclaimers
Our website and services are provided on an “as available” basis to the extent permitted by law.
Northgate does not guarantee uninterrupted operation of websites, software, integrations, communications, or third-party systems.
Northgate does not provide legal, tax, accounting, medical, or other licensed professional advice unless explicitly stated otherwise.
13. Limitation of Liability
To the maximum extent permitted by law, Northgate Ventures LLC and Northgate Digital Operations will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or services.
This may include lost profits, lost revenue, lost data, business interruption, or losses caused by third-party services.
Our total liability for a claim will not exceed the amount paid by the client to Northgate for the specific service giving rise to the claim, unless applicable law requires otherwise.
14. Indemnification
You agree to indemnify and hold harmless Northgate Ventures LLC, Northgate Digital Operations, and their owners, employees, contractors, and representatives from claims or losses resulting from:
● Your misuse of our services
● Information or materials you provide
● Your violation of applicable law
● Your violation of these Terms
● Your violation of third-party rights
15. Termination
Northgate may suspend or terminate services for reasons including:
● Nonpayment
● Abuse
● Fraud
● Illegal activity
● Security concerns
● Material breach of an agreement
● Misuse of our systems
Any outstanding payment obligations may survive termination.
16. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Any dispute will be handled in an appropriate court located in Illinois unless another written agreement states otherwise.
17. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised effective date.
Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
18. Contact
Questions about these Terms may be directed to:
Northgate Digital Operations Operated by Northgate Ventures LLC Illinois, United States
Email: [CONTACT EMAIL]